{"id":1588,"date":"2025-08-15T10:06:29","date_gmt":"2025-08-15T10:06:29","guid":{"rendered":"https:\/\/snuspouchshop.com\/?page_id=1588"},"modified":"2025-08-15T10:10:28","modified_gmt":"2025-08-15T10:10:28","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/snuspouchshop.com\/de\/delivery-returns\/","title":{"rendered":"Delivery &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1588\" class=\"elementor elementor-1588\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e7b38d1 e-flex e-con-boxed e-con e-parent\" data-id=\"e7b38d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-237ec39 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"237ec39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-348d03e elementor-widget elementor-widget-wd_mega_menu\" data-id=\"348d03e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-1660\" class=\"menu-item menu-item-type-post_type menu-item-object-page current_page_parent menu-item-1660 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/blog\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Blog<\/span><\/a><\/li>\n<li id=\"menu-item-1661\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1661 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/about-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-1662\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1662 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/accessibility-statement\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Accessibility Statement<\/span><\/a><\/li>\n<li id=\"menu-item-1663\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1663 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<li id=\"menu-item-1664\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1664 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/cookie-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-1665\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1665 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/delivery-returns\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Delivery &amp; Returns<\/span><\/a><\/li>\n<li id=\"menu-item-1666\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1666 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-1667\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1667 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/independent-test-results\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Independent Test Results<\/span><\/a><\/li>\n<li id=\"menu-item-1668\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1668 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/our-partners\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Our Partners<\/span><\/a><\/li>\n<li id=\"menu-item-1669\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1669 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/privacy-policy-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-1670\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1670 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/puff-count\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Puff count<\/span><\/a><\/li>\n<li id=\"menu-item-1671\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1671 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/recycling-policy\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Recycling Policy<\/span><\/a><\/li>\n<li id=\"menu-item-1672\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1672 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/subscriptions-terms-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Subscriptions Terms &amp; Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-1673\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1673 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/terms-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">TERMS &amp; CONDITIONS<\/span><\/a><\/li>\n<li id=\"menu-item-1674\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1674 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/snuspouchshop.com\/de\/vuse-ultra-troubleshooting\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">VUSE ULTRA TROUBLESHOOTING<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a7a663 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"0a7a663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-02b7dc7 e-con-full e-flex e-con e-child\" data-id=\"02b7dc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f20379 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1f20379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Delivery &amp; Returns<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7099d2f elementor-widget elementor-widget-wd_text_block\" data-id=\"7099d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>DELIVERY &amp; RETURNS DELIVERY RATES*:<\/h3><p>We are pleased to offer a number of different delivery methods for your Ten Motives products.<\/p><p>- Royal Mail Tracked (3 to 5 working days) -\u00a0\u00a33.49 (Delivery included on orders over \u00a319.99)<\/p><p>- Evri \u2013 Next Day Delivery - \u00a34.99 (Next Working day delivery when ordered before 8pm *exceptions of weekends and bank holidays,\u00a0Delivery included on orders over \u00a349.99)<\/p><p>Please note, Working Days are Monday to Friday, and exclude weekends and Bank Holidays. Once your order has been dispatched from our warehouse, you will be sent a dispatch confirmation e-mail with details of your order. Customers who have selected a Tracked delivery can find tracking information within the orders details in your account.\u00a0Our new Tracked postage option is for your added security on orders classed as parcels by Royal Mail.<\/p><p>Delivery times are not guaranteed. We will do our best to get your items to you as soon as possible, however there can occasionally be delays during increased demand and\/or busy periods for Royal Mail.\u00a0<\/p><p>Please allow\u00a0<strong>10 working days<\/strong>\u00a0before contacting us to report a lost\/undelivered package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item\/s to us.<\/p><p>Delivery times are estimates given by Royal Mail and may be subject to an extended delivery time period. Deliveries are generally made between 9am and 4pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.<\/p><p>*Please note we do not ship to the Channel Islands.<\/p><p><strong>Returns<\/strong>:<\/p><p>In the event that there is an error with your order or you are experiencing a fault with a product please call or email us as soon as possible. We can often resolve the majority of issues and\/or troubleshoot products over the phone or via email to resolve the problem promptly for you. If you are not happy with your purchase for any reason, we do offer a 14-day return\/exchange period.<\/p><p>Please contact our customer care team on 01270 897 444 (Monday to Saturday, 8:00-18:00) or by email at\u00a0info@10motives.com.\u00a0Please include your order number and reason for return, and whether you would like an exchange or a refund for the returned products. Our customer care team will provide you with the return instructions.<\/p><p>If you would like to discuss or return a product purchased in one of our retailers, please keep the item in question, and the receipt, and call our customer service team on 01270 897444 who will be happy to assist.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Track You Order About Us FAQs Our Partners Work With Us Contact Us Delivery &amp; Returns DELIVERY &amp; RETURNS DELIVERY<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/pages\/1588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/comments?post=1588"}],"version-history":[{"count":10,"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/pages\/1588\/revisions"}],"predecessor-version":[{"id":1598,"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/pages\/1588\/revisions\/1598"}],"wp:attachment":[{"href":"https:\/\/snuspouchshop.com\/de\/wp-json\/wp\/v2\/media?parent=1588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}